AI Voice Agents for BPO & Contact Centers
Screen customer service agents, call center reps, and support specialists at scale. JobTalk AI evaluates communication skills, language proficiency, and role fit during automated phone screens.
The Challenge
Common hiring pain points in bpo & contact center staffing that JobTalk AI solves.
Massive Hiring Volume
BPOs regularly hire hundreds of agents per month across multiple sites and campaigns. Manual screening creates bottlenecks that delay ramp-up timelines.
Communication Skills Assessment
Phone manner, accent clarity, and communication skills are critical for contact center roles but impossible to evaluate from resumes.
High Attrition Rates
Contact centers face 30-50% annual attrition. Continuous hiring pipelines need constant screening throughput.
How JobTalk AI Solves It
Communication Skills Evaluation
AI voice agents assess phone manner, clarity, active listening, and problem-solving ability during the screen — the exact skills needed for contact center success.
Language Proficiency Testing
Screen candidates in the language they'll be working in. AI evaluates fluency, accent clarity, and vocabulary in 30+ languages.
Continuous Pipeline Screening
Keep your hiring pipeline full with always-on AI screening. New applicants are contacted and qualified within minutes, 24/7.
Scenario-Based Screening
AI agents run customer service scenarios to evaluate how candidates handle complaints, escalations, and difficult conversations.
Ready to transform bpo & contact center staffing hiring?
See how JobTalk AI helps BPOs scale hiring without scaling teams.
Book a Demo